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At what time must we check out from the accommodation?

You must leave your accommodation in the morning on the day of your departure. A few days before your departure day, we request that you arrange with reception a convenient time for the cleaning inspection. A team will visit and inspect the cleaning of your accommodation (where this has been done by yourself).

If the cleaning is not up to the required standard, we will ask for an additional payment.

As a general rule, departures are between 8.00 am and 11.00 am.

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How can I change or cancel my booking?

How can I change or cancel my booking?

For any cancellation or change to your booking, all you have to do is contact us by telephone or e-mail. You will not be charged any additional fees.

In the event of a cancellation, we will retain €15 from the amount paid.

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Are there any special benefits or additional discounts?

Are there any special benefits or additional discounts?

L’Ami Soleil continually offers discounts going from 5% to 20% (subject to terms and conditions). They are not valid for specific periods.

We do not offer an additional discount for “Fast Booking Discount” or “Junior/Senior Discount” for our holiday centres in France, but we do for those in Belgium (see our special offers).

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What are the benefits of the Privilege Card?

What are the benefits of the Privilege Card?

By becoming a privileged customer, you can receive the following benefits:

  • Free cancellation insurance
  • Early notification of all our offers and discounts
  • Choice of villa according to your preferences (subject to terms and conditions)
  • Discounts with a large number of local partners

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