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Do you think you may have encountered a technical problem during your on-line payment?

If you have any doubts, please do not hesitate to contact us by telephone on +32 87 33 62 14 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. We can then confirm whether the payment has gone through correctly, or whether there has in fact been a technical problem during the transaction.

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What time will I be able to check in to my holiday accommodation?

What time will I be able to check in to my holiday accommodation?

Arrivals (from Saturday to Saturday only during the high season, which is July and August) are from 4.00 pm until 8.00 pm.

If you arrive before this time, you will not be able to request access to the accommodation in question. However, if it is ready, it will of course be made available to you.

If you are going to arrive late, we request that you contact the holiday centre’s reception so as to warn the staff.

To make check-in easier, we ask you to have your identification documentation ready, as well as your booking voucher and credit card (Visa or Mastercard). We will pre-authorise your card as a rental guarantee. Your account will not be debited (except in the case of damage to your holiday accommodation).

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Is the holiday accommodation suitable for people with reduced mobility?

Is the holiday accommodation suitable for people with reduced mobility?

Unfortunately, our holiday accommodation is unable to accept people with reduced mobility.

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At what time must we check out from the accommodation?

At what time must we check out from the accommodation?

You must leave your accommodation in the morning on the day of your departure. A few days before your departure day, we request that you arrange with reception a convenient time for the cleaning inspection. A team will visit and inspect the cleaning of your accommodation (where this has been done by yourself).

If the cleaning is not up to the required standard, we will ask for an additional payment.

As a general rule, departures are between 8.00 am and 11.00 am.

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