What are the terms and conditions for cancellation?
If you book your stay directly with L'Ami Soleil, you benefit from a free cancellation up to 2 months before the arrival date.
- If you cancel between 60 and 30 days prior to arrival, 25% of the reservation is charged and non-refundable.
- If you cancel less than 30 days prior to arrival, 100% of the reservation is charged and non-refundable.
As a L'Ami Soleil customer, you also benefit from a cancellation guarantee that allows you to cancel without charge when you are unable to travel due to illness, death, loss of employment, or pregnancy complications, always upon presentation of supporting documents.
Due to the COVID19 crisis, we are adapting our cancellation conditions in this kind of exceptional case.
If you are unable to travel due to domain closure or travel restrictions imposed by government authorities, your stay will be 100% refunded with a voucher valid for 18 months. At the end of the 18 months, if you have not used this voucher, you may ask L'Ami Soleil to refund you in cash.
These conditions apply only to customers who have booked their stay in one of our 4 domains in the South of France directly via L'Ami Soleil.